Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for services and products purchased from Mejona.

You may be eligible for a refund if:

• The service has not yet been started
• You are not satisfied with the service and inform us within 7 days of purchase
• There is a technical issue from our end that we are unable to resolve
• You have been charged incorrectly or duplicate charges occurred
• The service does not match the description provided at the time of purchase

Refund eligibility is determined on a case-by-case basis at Mejona's sole discretion.

The following items are generally non-refundable:

• Services that have been fully delivered and accepted by the client
• Custom development work that has been completed and approved
• Subscription fees for services already used beyond the trial period
• Third-party products, licenses, or services purchased through us
• Consulting hours that have already been delivered
• Hosting fees and domain registration costs
• Expedited or rush service fees
• Custom integrations and data migration services

To request a refund, please follow these steps:

• Contact our support team at info@mejona.com with your order details
• Provide a clear reason for the refund request
• Include any relevant documentation or evidence
• Our team will review your request within 3-5 business days
• If approved, we will initiate the refund to your original payment method
• You will receive a confirmation email once the refund is processed

Please note that refund processing times may vary depending on your payment method and financial institution.

Once your refund is approved, the timeline for receiving your refund depends on your original payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer: 5-7 business days
• UPI/Digital Wallets: 2-5 business days
• PayPal: 3-7 business days

Please allow additional time during holidays or weekends. If you haven't received your refund after the specified period, please contact your bank or our support team.

Mejona reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about our Refund Policy or need to request a refund, please contact us:

• Email: info@mejona.com
• Phone: +91 8095990277
• Address: Mejona Technology LLP, Patna, Bihar, India
• GSTIN: 10ABUFM1232D1ZR
• LLPIN: ABB-2078