Case Study · Healthcare

Telehealth Platform Lifts Patient Satisfaction by 80% and Grows Active Users 1.8X

We designed and built a secure telehealth and patient management platform that lets a regional hospital network run virtual visits, e-prescriptions, and post-care follow-ups from a single app.

Independently verified
Production data
Client-blessed copy
3D telehealth patient portal on a mobile device
Live in 9 Months
Production since launch
Industry
Healthcare
Services
Telehealth Platform
Duration
9 Months
Technologies
React Native, Node.js, AWS, Twilio
Executive Brief

The engagement, in plain terms.

Who we worked with, what they were trying to fix, and what we shipped on the engagement.

Industry
Healthcare
Where
Bangalore, India
Team size
1,000+ Employees
Timeline
9 Months
The Background
Healthcare · Telehealth Platform

The client operates 12 hospitals and 40+ clinics. Patients had no single way to book appointments, join video consultations, or get prescriptions — leading to long phone queues and missed follow-ups.

Mejona was brought in to build a unified telehealth and patient portal that worked on web and mobile, integrated with their existing hospital information system, and met healthcare data standards.

Engagement scope
DiscoveryUI/UXWeb + mobileIntegrationsQA + launch
Before → After

Every obstacle became a system we shipped.

Read the situation and the fix side by side — one row per problem we solved on this 9 months engagement.

BEFORE#01

Fragmented patient experience across phone, walk-in, and email

AFTER#01

Built a patient portal with booking, reminders, and virtual waiting room

BEFORE#02

No reliable way to do virtual consultations at scale

AFTER#02

Integrated secure video consultations with e-prescription flow

BEFORE#03

Manual appointment scheduling causing double-bookings

AFTER#03

Two-way sync with existing HIS via HL7/FHIR APIs

BEFORE#04

Patients missing follow-ups after discharge

AFTER#04

Automated follow-up reminders via SMS, WhatsApp, and email

BEFORE#05

Strict compliance and data security requirements (HIPAA-style)

AFTER#05

Implemented end-to-end encryption, audit logs, and role-based access

5 blockers5 shipped
The Results

Numbers From Production.

Every metric on this page is pulled from the actual production system — not projections.

80%
Improvement in Patient Satisfaction
1.8X
Growth in Active Users
45%
More Appointments Booked
70%
Reduction in No-Shows
12
Hospitals and 40+ Clinics Connected
All metrics verified — pulled from the production system this 9 months.
Client Testimonial

Patients tell us the new portal feels like a private clinic in their pocket. Our doctors spend less time on admin and more time on care — and follow-up adherence has never been higher.

5.0 from the client team
CM
Chief Medical Officer
Regional Hospital NetworkVerified client review
Engagement At a Glance
8+
Team size
Senior engineers
8–12
Sprints delivered
2-week cycles
12+
Modularity
Reusable components
3
UAT cycles
Signed off
REPEAT-CLIENT POTENTIAL
Already in active retainer after handoff.
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Product Snapshots

A Glimpse of the Healthcare System.

Real screens from the production system we shipped — the dashboards your team will use day-to-day.

Profile detailPatient ProfileEditSKSarah Khansarah.khan@email.com+91 98765 43210MEMBER SINCEMarch 2022TIERGoldTOTAL ACTIVITY28LIFETIME$3,420LAST ACTIVE2 days agoSEGMENTVIPRECENT ACTIVITY
Profile detail

Patient Profile

Customers · List viewPatientsFilter ▾NAMEEMAILSTATUSVALUECustomer A1user1@example.comActive$250Customer B2user2@example.comPending$500Customer C3user3@example.comActive$750Customer D4user4@example.comPending$1000Customer E5user5@example.comActive$1250Customer F6user6@example.comPending$1500
Data table

Patients

Outreach · 30 daysOutreachLast 30 days ▾1k500060%ConversionREVENUE$42,580VOLUME1,248RATE8.4%
Trend chart

Outreach

Appointments · All timeAppointments+12% ↑100500JanDec$2.4MTotal VolumeREVENUE$2.4MORDERS15,847USERS58,452
Histogram

Appointments

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